Privacy Policy

Privacy Policy

Last updated: 6 September 2025

Homenable Ltd (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal data fairly, lawfully, and transparently. This Privacy Policy explains how we collect, use, store, and protect your information when you use our services or visit our website.

1. Who We Are

Homenable Ltd provides one-to-one technology training and support services, including Apple device setup, training, and ongoing support.
Contact: info@homenable.co.uk

2. What Information We Collect

We may collect the following personal data:

  • Name, address, and contact details (phone, email)

  • Information about your devices (e.g. type of Apple product, setup details)

  • Booking and payment details

  • Notes from training sessions (for personalised follow-up support)

  • Website usage data (via cookies or analytics tools)

3. How We Use Your Information

We only use your data to:

  • Provide and deliver our services

  • Process payments and manage bookings

  • Send follow-up notes, guides, or reminders relevant to your sessions

  • Improve our website and services

  • Comply with legal and regulatory obligations

We do not use your data for unrelated marketing, nor do we sell or share it with third parties for their own purposes.

4. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

  • Contract: To provide services you have booked with us.

  • Consent: When you agree to receive updates or information.

  • Legitimate interests: To improve our services and communicate effectively.

  • Legal obligation: To meet UK legal and tax requirements.

5. Sharing Your Information

We will only share your personal data:

  • With trusted third-party providers who help us deliver our services (e.g., payment processors, website hosts), and only where necessary.

  • When required by law, regulation, or court order.

All third parties we work with are required to keep your data secure and compliant with UK GDPR.

6. Data Retention

  • We keep your personal data only as long as necessary to provide our services and comply with legal obligations (e.g., tax records).

  • Training notes and support records are usually retained for up to 2 years, unless you request deletion sooner.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data (“the right to be forgotten”)

  • Restrict or object to certain types of processing

  • Request a copy of your data in a portable format

  • Withdraw consent at any time (where processing is based on consent)

To exercise these rights, contact us at: info@homenable.co.uk

8. Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, or unauthorised access.

9. Cookies & Website Tracking

Our website may use cookies or analytics tools to understand how visitors use the site. You can manage or disable cookies through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our practices. Any updates will be posted on this page with the revised date.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

📧 info@homenable.co.uk

If you are not satisfied with our response, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk